Request Info: Warranty Claim Process

Before beginning your warranty claim online, be sure that you have:

• The serial number of the product
• Images of the product and defect as outlined below
• The address and phone number of where the product is physically installed

Please note that S.R.Smith’s limited warranty is valid for three (3) years from the date of manufacture. Submission of this claim does not guarantee credit or product replacement. Credits and replacements are given at the discretion of S.R.Smith.

Contact Information
Who should we contact with any questions related to this claim?
*Name:
*Phone:
Where is the product physically installed?
*Homeowner Name:
*Address:
*City:
*State:
*Zip:
*Phone:
Email:
I do not wish to receive periodic new product updates from S.R. Smith, but I understand that my email address may be used throughout this warranty claim process for further clarification, or to communicate the status of my warranty claim.
Shipping address for replacement product: (check here if same as above)
*Contact Name:
*Address:
*City:
*State:
*Zip:
*Phone:
Email:
Product Information
*Choose product type:	Board Slide Rail Ladder Other
*Serial Number of product
*Approximate date of registration (enter as xx/xx/xxxx)
*Purchased From (Dealer)
Description of Defect
*Description of defect (50-100 words)
Instructions for photo uploads: For all products, attach a detailed photo of the defect, an overall photo showing the product and its installation area, and a LEGIBLE photo of the serial number decal in JPEG, GIF, or PNG format. If the product is a board, also attach a photo of the underside of the board.
*Detailed photo of the defect:
*Photo of installed product:
*Photo of serial number sticker:
Additional photo:
Additional photo: