In cooperation with the U.S. Consumer Product Safety Commission, S.R. Smith is conducting a voluntary recall for the affected heliX® pool slides. S.R. Smith has learned that a child can exit the slide before entering the pool, posing a fall hazard that can result in serious injury. The recall does not require you to remove your slide from the pool deck.
S.R.Smith will provide a free Slide Rail Extension Kit that adds height to the lower section of the outer slide wall to prevent users from exiting the slide before entering the pool. To participate in the recall and obtain a free slide rail extension kit, please contact us with your heliX slide serial number. We strongly urge you to participate in the recall.
The Slide Rail Extension Kit should take approximately 20 minutes. There are installation instructions provided below to guide you through the process. If you are unable to install the Slide Rail Extension Kit, please contact us and S.R.Smith will locate a service company from our dealer network than can perform the installation at no charge to you. Call (800) 611-4750 or email email@example.com.
Located in Australia? Visit the landing page dedicated to S.R.Smith Australia.
- heliX Consumer Letter
- heliX Frequently Asked Questions
- heliX Owner's Manual
- heliX Slide Rail Extension Kit Installation Instructions
- heliX Slide Rail Extension Kit Installation Video
heliX Slide Extension Kit Order Form
If you would like to receive a free heliX Slide Rail Extension Kit, please complete the form below.